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We are able to exchange or provide a store credit if your merchandise is returned and received within 10 days from the ship date unless it is a final sale item or an item made to order. Please use our return section under our Service heading for a return authorization number, return address and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted.
You must write this number on the outside of the box in order for your return to be accepted. After 10 days from ship date, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 10 days from ship date or final sale products.
OutdoorFurnitureAndGarden.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging with an authorized RMA# and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number (RMA#), past 10 days from ship date, or not in original condition, will be returned to customer at the customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). Any returns requested for any other reason other than defective merchandise are subject to a 20% restocking fee and return shipping costs prepaid.
The following items are not returnable/exchangeable under any circumstances: Final Sale Items, Made To Order Items and Furniture that has been custom ordered. Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order. It would then be the customer’s responsibility and shipping cost to request an RMA # and return address to return the package.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.