Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally or on rush orders. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here.
Items are entitled to be refunded or retuned if the buyer notifies the seller within 10 days of the shipment date. Please use our return section under our Service heading for a return authorization number, return address and to ensure that it is not a final sale item. The buyer must contact the seller by email: contactus@OutdoorFurnitureAndGarden.com. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
OutdoorFurnitureAndGarden.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging with an authorized RMA# and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number (RMA#), past 10 days from ship date, or not in original condition, will be returned to customer at the customer's expense. Any returns requested for any other reason other than defective merchandise are subject to a 20% restocking fee and return shipping costs prepaid.
Please see our return policy for more detailed information.
An order may be cancelled up until payment has been processed and the item is shipped. Once the payment is processed and the order shipped, the buyer is responsible for the payment.
Any complaints about items or the seller should be submitted to our support team. Please email: contactus@OutdoorFurnitureAndGarden.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of Michigan, USA.
These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with these billing terms.